Surfwheel Onboarding Support

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1. First time charging (idle battery) - Please plug the charger, switch on, spin the wheel till the charger light to turn red and fully charge before use.

(if the charging light does not turn red after following the 1 step, take out the battery and use a PIN to click on RESET button on the back of battery and repeat step 1.)

2. For easier ride, ensure to download the latest Surfwheel APP from iOS or Android and update to the firmware 1.5.9 or later (HX/SU version).

3. Reach to us or via facebook messager. Our committed response time is within 12 hours.

We wish you a Merry Xmas and Happy New Year ahead!

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